Service Policy

1️⃣ Scope of Service

Genius Nested Software offers a wide range of custom-built digital and creative solutions tailored to meet client needs across industries. Our services include:

🔧 Technical Development

🎨 Creative & Design Services

🛒 SaaS & Platform Products

All services are fully customized per client, based on their business goals, technical requirements, and branding needs. We do not offer generic packages — every project is tailored for maximum impact and security.

2️⃣ Client Responsibilities

To ensure smooth and secure service delivery, all clients of Genius Nested Software are required to:

📑 Submit Legal Documentation

These documents are mandatory for identity verification, fraud prevention, and legal compliance.

📋 Provide Clear Project Brief

Clients must submit a detailed project brief covering every required feature, function, and expectation. Vague or incomplete briefs may delay or compromise delivery.

⏱️ Maintain Timely Communication

Clients are expected to:

🚫 Delay & Suspension Policy

If a client fails to respond, delays feedback, or becomes inactive without valid reason:

3️⃣ Service Delivery Terms

📦 Milestone-Based Projects

Milestone payments are available only for projects exceeding PKR 500,000. For eligible projects, the payment structure is as follows:

Clients may pay via:

🔁 Revisions & Change Requests

We offer free revisions for 20 days after delivery, covering:

Important Clarification:

⏳ Delivery Timeline

4️⃣ Payment, Refunds & Trials

💳 Payment Terms

Clients may pay via:

Milestone payments apply only to projects above PKR 500,000, with a structure of:

💸 Refund Policy

Refunds are available under specific conditions. Clients must:

Refunds are not guaranteed and depend on the nature of the service, progress made, and contractual terms.

🔄 Subscription Cancellation

Clients may cancel subscriptions at any time via dashboard or written request. For active service projects, cancellation requires a valid reason and may be subject to review.

🧪 Trial & Demo Access

Genius Nested Software offers a 20-day trial/demo period for eligible services or platforms. This allows clients to explore features and performance before committing to full service.

5️⃣ Data Verification & Legal Compliance

📄 Mandatory Document Submission

Before activating any service, clients must submit verified legal documents including:

These documents are required to:

🛡️ Fraud Detection & Suspension

Genius Nested Software actively monitors for suspicious activity. If a client:

Their account will be suspended immediately.

We may also conduct video call verification to confirm identity and protect platform integrity.

6️⃣ Support & Maintenance

🛠️ Included Support

All services and products from Genius Nested Software include free support for up to 20 days after delivery. This covers:

Support begins from the date of final delivery or activation.

🔄 Maintenance Packages

For ongoing support and platform stability, we offer monthly and yearly maintenance packages. These may include:

Clients may subscribe to these packages based on their business needs and platform type.

7️⃣ Termination & Suspension

🚫 Grounds for Suspension

Genius Nested Software reserves the right to suspend or terminate services under the following conditions:

🧾 Fraud Record Panel

If a client is suspended for fraud or abuse:

8️⃣ Dispute Resolution & Jurisdiction

🤝 Internal Resolution First

Genius Nested Software encourages clients to resolve any concerns or disputes through direct communication with our support or legal team. We aim to resolve issues amicably and professionally before involving external parties.

⚖️ Legal Jurisdiction

In the event that a dispute cannot be resolved internally, it will be governed by the laws of Pakistan.

All legal proceedings shall fall under the jurisdiction of the courts of Karachi, Sindh.